Shipping policy

Shipping Policy

We aim to get your order to you as quickly and smoothly as possible.

Processing Time
Orders are processed within 3 business days. You'll receive a confirmation email once your order is on its way.

Shipping Options & Rates
We offer standard and express shipping options at checkout. Shipping rates are calculated based on your location and selected service. Complimentary shipping is offered on orders over $300.

Estimated Delivery Times

• Standard Shipping: 2-5 business days

• Express Shipping: 1-3 business days
  Please note that delivery times may vary depending on your location and peak periods.

International Shipping
We ship internationally to select countries. International customers are responsible for any customs duties, taxes, or import fees that may apply.

Tracking Your Order
Once your order ships, you'll receive a tracking number via email so you can follow its journey to your door.

Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us at heratelierau@gmail.com and we’ll assist you as quickly as possible.